Former staffers of Chateau Marmont are alleging that, for employees, the legendarily debauched hotel is a hotbed of racism and sexual harassment at the hands of both management and guests, with little to no oversight by human resources.
Already strained relations between workers and upper-management soured considerably when owner Andre Balazs laid off 248 employees at the start of the pandemic in March, and then announced plans to turn the Chateau into a private timeshare in Julyâboth moves the employees see as Balazsâs attempts to bust their unionizing efforts.
More than 30 ex-Chateau workers told Gary Baum of The Hollywood Reporter about their experiences working at the hyper-exclusive celebrity enclave, many anonymously for fear of reprisal or due to nondisclosure agreements.
Upon hearing the allegations in the report, one longtime Balazs business associate told THR, âIâm reconsidering the Chateau through a totally different lens now. All of the talk of it being a âplayground,â of it exalting âprivacy.â It really was just a system that protected white men in power.â
Among the accusers is longtime housekeeper Sonia Molina Sanchez, who told THR that six years ago a male guest began masturbating while she was cleaning his room. Although she reported the incident to her manager in hopes that the man would be barred from the hotel, he continued to visit.
â[Management] made me believe that they were going to deal with it, but they didnât do anything,â Sanchez said. âThey made me feel unsafe at work. Every time I saw him, I was reliving my experience. I felt abused again.â
Many of the Chateau workers claim that there was effectively no HR department to handle such complaints, as the majority of those responsibilities have allegedly been passed down to low-level supervisors with little experience, who then report to the hotelâs managing director, which workers say left them afraid to blow the whistle on misconduct.
In one example, a restaurant supervisor allegedly slung ethnic slurs at a group of Latino kitchen workers on a regular basis for years, but the kitchen staffers felt they would suffer retribution if they reported it.
â[The management structure] was too close to HR,â one of them said.
Adrian Jules, a Black guest relations employee, had been at the Chateau for three years when, in October, he said he received a series of unsolicited, sexual text messages from a drunk, white female colleague, including an image of a used condom along with the words, âIâd just appreciate some more compassion.â
Jules told THR that when he complained, he became the victim of âconstant ghostingâ that went from his direct supervisor to the managing director to another young staffer who by then had been handed the reigns of HR.
âYou have to think, as a man, and a Black man specifically, if you get a message like that, youâre immediately terrified,â said Jules, who has reportedly hired a lawyer and intends to file an employment discrimination suit against the Chateau. âWhat would have happened had I sent text messages like that to her? You do what the employee handbook tells you to do, and nobody listens.â
Balazs said in a written statement to The Hollywood Reporter: âI have never condoned, and the Chateau Marmontâs âCode of Conductâ in conjunction with the âEmployee Handbookâ specifically prohibits, any unwanted sexual contact with, or any verbal or physical abuse of, anyone at any time. If, for any reason, our exceedingly clear âCode of Conductâwhich everyone must read and sign as a pre-condition of their employmentâhas been violated, it is my first, singular and moral obligation to correct itâand I will!â
Staffers claim the racial prejudice starts with Balazs himself, as whiteness, they contend, best suits his preferred aesthetic.
âI simply was treated differently,â Gina Steffe, a white server who was at the Chateau for six years before the pandemic, told THR. âI was favored there: given unwarranted opportunities, privileges, sections, and shifts that my colleagues of color were not. Apparently, I fit a certain âlookâ that Andre and the upper management preferred.â
Balazs responded, âI view the curation of a boutique hotel as similar to hosting a delightful dinner party, the secret to the sauce is âin the mixââthe success of this recipe allows for no discrimination based on race, color, creed, sexual orientation, gender, age, or even the slightest hint of such bias.â
Employees claim that even the hotelâs Black and Latino celebrity guests are given second-class status, such as Blackish showrunner Kenya Barris and actress Tiffany Haddish, who were reportedly stopped, questioned, and challenged on arrival at the hotel.
âThereâs an inconsistency to how thatâs dealt with,â said one Black restaurant worker. âIf itâs not intentional, itâs at the least a lack of care.â
Haddishâs representative confirmed that it happened twice, while Barris declined to comment.
Meanwhile, Balazs says heâs still working on a documentary about Chateau Marmont that he started five years ago.
âWeâve filmed hundreds of hours of footage with people like Gore Vidal,â he told Variety last month. âJane Fonda told me, âOh my God, AndrĂŠ, let me give you all the footage I have. I used to live here.'â
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